Warranty
For the following categories of products,
For the following categories of products, Molicycle will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
- Refund: partial refund / full refund / return and refund.
- Reship: resend the partial parts / resend a new product
Please read the category warranty policy below, for each category the warranty may vary
| Product category | Warranty period | Warranty Solutions | |
| Electric Bike | Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar | 1 year | Reship / Refund |
| Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator | 3 Months | ||
| Paint Logo / Decoration strip | 15 Days | ||
| Foot pad | |||
- For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
- Proof is needed for any non-human quality problems, such as pictures or videos.
The warranty is invalid if the customer operates the product under the following circumstances
-Refresh the hardware or root the device
-Open the product to fix the device
-Modify, delete, customize or exchange product components
-Use the device in an inappropriate manner
-Continue to use the item once a fault occurs and causes more damage
Team Molicycle,
August, 2023